THURSO SURF uses the Fulfilled by Amazon (FBA) service to store and ship our products. Here’s how it works.
THURSO SURF ships our inventory to Amazon’s warehouse. When there is an order, Amazon will ship the item(s) on THURSO SURF’s behalf. Using this process, THURSO SURF can’t choose which carrier Amazon uses or change the delivery address once the package has been shipped out. Orders typically ship within 3 business days after they are received. Orders ship Monday through Friday excluding holidays. You will receive a shipping confirmation email with a tracking number once the order is shipped.
We ship to all 50 states*. Standard Shipping is free for all orders over $35.00, and a $5 packing and shipping fee is charged for orders $34.99 and under. The Standard Shipping is equivalent to Amazon’s Standard Shipping.
You can also use Expedited Shipping or Priority Shipping at check out, where the exact cost will be displayed. Our Expedited Shipping is the same as Amazon’s Two-Day Shipping, and Priority Shipping is the same as Amazon’s One-Day Shipping. For all our paddle boards and some other products, we offer $1 Expedited Shipping because we want you to get on the water as soon as possible.
Typical delivery time is 5 business days for Standard Shipping, 2 business days for Expedited Shipping and 1 business days for Priority Shipping. These times are an estimate and are not guaranteed.
Upon delivery, please inspect the package for any visible signs of damage before signing for acceptance. If by any chance you find damage to the contents, please refuse the shipment by writing “Refused due to damage” and return the shipment to the driver.
*Note: Only Standard Shipping is available for Alaska and Hawaii. For shipping to APO/FPO addresses and other U.S. territories please contact us.
THURSO SURF provides a 30-Day Money Back Policy – you can try our products within 30 days from the date of your purchase. If you are unsatisfied for any reason you may return your item(s) for a full refund. If the item is damaged or missing parts for errors not due to THURSO SURF, only partial refunds will be granted. These are based on THURSO SURF’s sole discretion. If 30 or more days have passed since your order date, we can’t offer a refund or exchange.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you are returning a higher priced item, you should consider using a trackable shipping service or purchasing shipping insurance. Because shipping involves a third party we can’t absolutely guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we received your returned item. If your return is approved, then the refund will be issued to your original payment method within 7 to 14 days. It may take up to 30 days for the refund to be visible on your credit card statement.
To file a return, please complete the claim form and we will contact you for further details.
We ensure our products arrive in perfect condition and ready to use. If items are delivered as defective or damaged, you may contact us for an exchange/refund. To do this, please complete the claim form. Provide us with as much detail as possible so we can evaluate your request.
After receiving the request, it may take up to 7 days to process and determine its validity. If approved, we will reach out to you with the offer of either an exchange or a refund based on THURSO SURF’s sole discretion.
The original item must be returned to a designated address before the exchange/refund can be issued. THURSO SURF will cover return shipping by either providing shipping labels or refund the shipping cost afterwards with a valid shipping receipt. Once your return is received and inspected, we will initiate the exchange or refund.
For an exchange, it may take up to 21 days for the replacement item to arrive, depending on the location. For a refund, it may take up to 7 days to process, and it may take up to 30 days for the refund to be visible on your credit card statement.