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Warranties2021-04-28T12:07:06-04:00


Warranties

We Stand Behind Our Gear

THURSO SURF Warranty Policy

We’re proud to offer a 2-year Manufacturer’s Limited Warranty on all inflatable paddle boards. Details below.

General Terms
THURSO SURF provides limited warranty to our products. If you believe the situation complies the warranty policy, please submit the warranty claim form below. Provide us with as much detail as possible so we can evaluate your request.

The warrantied product must be shipped back to our warehouse for inspection. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you are returning a higher priced item, you should consider using a trackable shipping service or purchasing shipping insurance. Because shipping involves a third party we can’t absolutely guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we received your returned item. At THURSO SURF’s sole discretion, we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product. Repair and exchange may take up to 14 days to complete. Once completed, the product will be returned to you at THURSO SURF’s cost.

Warranty Terms
Conditions Not Covered Under Warranty2021-02-14T12:05:05-05:00
  • Normal wear and tear and aging of product.
  • Cosmetic flaws or variations in colors.
  • Failure to comply with pressure recommendations, assembly/disassembly and handling procedures.
  • Any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.
  • Damage caused by extreme weather or environmental conditions.
  • Damage caused by accident, neglect, improper use or handling.
  • Products determined to have been used for any activity other than an activity which is intended and customary for the product.
  • Products used for commercial or rental purposes.
  • Products that have been lost or stolen.
  • Products owned by someone who’s not the original buyer.
  • Products purchased from vendors other than Thurso Surf.
  • Products purchased in clearance condition.
  • Thurso Surf reserves the right to terminate the warranty at its sole discretion.
Inflatable Paddleboards2021-02-14T11:50:41-05:00

2-Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
  • Damage or defects caused by heel dents also known as pressure dings.
  • Damage to fin or fin box caused by impact to the fin.
  • Lost fins due to improper installation.
  • Damage or delamination caused by over heating as a result of exposure to direct sunlight while not in use.
  • Damage or defects caused by inappropriate storage in temperatures over 32°C/90°F and under 0°C/32°F.
  • Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  • Use in excess of the manufacturers recommended maximum pressure and/or load capacity.
  • Boards that have been towed by power or sail boats.
  • Boards that have been structurally or dimensionally altered or modified by customer.
Surfboards2021-02-14T11:55:29-05:00

90-Day Manufacturer Limited Warranty on all surfboards from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc.).
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
  • Damage or defects caused by heel dents also known as pressure dings.
  • Damage to fin or fin box caused by impact to the fin.
  • Lost fins due to improper installation.
  • Damage or delamination caused by over heating as a result of exposure to direct sunlight while not in use.
  • Damage or defects caused by inappropriate storage in temperatures over 32°C/90°F and under 0°C/32°F.
  • Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  • Use in excess of the manufacturers recommended maximum pressure and/or load capacity.
  • Boards that have been towed by power or sail boats.
  • Boards that have been structurally or dimensionally altered or modified by customer.
Paddles2021-02-14T11:59:20-05:00

60-Day Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, board, etc.).
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  • Damage due to falling on the paddle.
  • Paddle sinking.
  • Breakage or damage as a result of over extending the adjustable shaft.
  • Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
Leashes2021-02-14T12:05:24-05:00

60-Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

This warranty commitment does not cover claim conditions listed below.

  • Damage due to fin cuts.
  • SUP leashes are not covered for use in the surf zone.
Bags2021-02-14T12:06:02-05:00

1-Year Manufacturer Limited Warranty on all bags from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

This warranty commitment does not cover claim conditions listed below.

  • Fading.
  • Tears, rips or holes caused by collision or abuse.
  • Zipper damage caused by misuse or improper care and maintenance.
Pumps2021-02-14T12:10:36-05:00

1-Year Manufacturer Limited Warranty on all SUP electric and manual pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

Warranty Claim Form
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