Items Delivered Less Than Perfect
We go to great lengths to ensure that your gear arrives in perfect condition. If items are delivered missing parts, damaged or defective, we will cover it by replacing the item/part at no cost to you.
To report a less than perfect situation, please fill out the form below. Provide details including images if possible so we can diagnose the issue and quickly evaluate your request.
After receiving the request, it may take up to 7 days to process and determine its validity. If approved, we will reach out to you regarding the next steps. The original item must be returned before the replacement can be shipped. THURSO SURF will cover return shipping by providing shipping labels or refunding the shipping cost with a valid shipping receipt. Once your return is received and inspected, we will initiate the replacement process. It may take up to 21 days for the replacement item to arrive.
30-Day Satisfaction Guarantee
THURSO SURF provides a 30-Day Satisfaction Guarantee – try our products for 30 days and if you are unsatisfied for any reason you may exchange your item(s) or return them for a full refund. After 30 days from the date of delivery, we can no longer offer a refund or exchange due to a change of mind.
To file a return/exchange, please fill out the form below. After receiving the request, it may take up to 7 days to process and reach out to you regarding the next steps.
In the case of return or exchange, you will pay non-refundable return shipping costs. Because shipping involves a third party we cannot independently guarantee that the returned item will be received. Consider using a trackable shipping service, purchasing insurance, or contact us for a return shipping quote.
Once the package is returned, it may take up to 7 days to inspect and process the returned items. If the item is damaged or missing parts for errors not due to THURSO SURF, only partial refunds will be granted based on THURSO SURF’s sole discretion. If your return is approved, then the refund will be issued to your original payment method within 7 to 14 days. It may take up to 30 days for the refund to be visible on your credit card statement. In case of an exchange, we will process and reconcile any cost difference between the original item and the exchange.
We encourage you to save the cardboard box for the 30-day duration in case you choose to return.