Warranties

CONDITIONS THAT NOT COVERED UNDER WARRANTY

  • Commercial use
  • Cosmetic issues
  • Boards purchased from vendors other than Thurso Surf
  • Boards purchased in used condition
  • Any customer-initiated modifications to the product
  • Thurso Surf reserves the right to terminate the warranty at its sole discretion

INFLATABLE PADDLE BOARDS

2 Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
  • Damage or defects caused by use outside of it’s intended purpose.
  • Damage or defects caused by normal wear and tear.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
  • Damage or defects caused by heel dents also known as pressure dings.
  • Damage or defects caused by inappropriate storage in temperatures over 32°C/90°F and under 0°C/32°F
  • Damage or delam caused by over heating as a result of exposure to direct sunlight while not in use.
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  • Boards used in rental, commercial, or teaching environment.
  • Damage to fin or fin box caused by impact to the fin.

SURFBOARDS

90 Day Manufacturer Limited Warranty on all surfboards from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
  • Damage or defects caused by use outside of it’s intended purpose.
  • Damage or defects caused by normal wear and tear.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
  • Damage or defects caused by heel dents also known as pressure dings.
  • Damage or defects caused by inappropriate storage in temperatures over 32°C/90°F and under 0°C/32°F
  • Damage or delam caused by over heating as a result of exposure to direct sunlight while not in use.
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  • Boards used in rental, commercial, or teaching environment.
  • Damage to fin or fin box caused by impact to the fin.

PADDLES

60 Day Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

  • Damage or defects caused by impact with any materials or objects (rocks, board, etc ).
  • Chips, cracks or separation of the blade due to a result of impact with any object(s).
  • Damage due to falling on the paddle.
  • Paddle sinking.
  • Damage or defects caused by use outside of it’s intended purpose.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.
  • Damage due to normal wear and tear.
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Improper installation of the handle.
  • Breakage or damage as a result of over extending the adjustable shaft.
  • Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
  • Paddles used in rental, commercial, or teaching environment.

LEASHES

60 Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

  • Damage or defects due to use outside of it’s intended purpose.
  • Damage due to normal wear and tear.
  • Damage due to fin cuts.
  • SUP leashes are not covered for use in the surf zone.

BAGS

1 Year Manufacturer Limited Warranty on all bags from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

  • Fading.
  • Tears, rips or holes caused by collision or abuse
  • Zipper damage caused by misuse or improper care and maintenance.
  • Damage due to normal wear and tear.

iSUP PUMPS

60 Day Manufacturer Limited Warranty on all iSUP pumps from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

FILING A WARRANTY CLAIM

To file a warranty claim, please complete the CLAIM FORM in its entirety and include details and evidence. We will respond for further instructions after your claim is received.

Return shipping will not be covered if the defective items is located outside of the Continental United States.