Shipping policy

Shipping Policy

Please make sure the shipping address is correct when submitting an order. If an address error is discovered after the order is placed, THURSO SURF does not guarantee an address correction can be made. If an order is lost or misdelivered due to a customer error in submitting improper shipping information, THURSO SURF will not be held responsible for the lost shipment. If a package has been returned due to an incorrect shipping address, the customer must pay any additional cost incurred before THURSO SURF reship the order to the correct address.

Upon delivery, please inspect the package for any visible signs of damage before signing for acceptance. If by any chance you find damage to the contents, please refuse the shipment by writing “Refused due to damage” and return the shipment to the driver.

Order Processing

Orders are typically processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email notification after an order is received, and another email notification with tracking number when the order is processed. If you order contains multiple items, you may receive one or more shipping notifications. Items are typically picked up by the courier the day after the order is processed. Please allow up to 48 hours for the tracking information to become available.

Shipping Methods & Delivery Times

Shipping options and delivery times vary by region and the shipping carrier selected at checkout:

  1. United States
    • We ship to residential and business addresses within the Lower 48 States. We do not ship to P.O. Boxes.
    • For shipping to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, and Military APO/FPO, please Contact Us for a shipping quote.
    • Shipping takes up to 7 business days. The time is an estimate and is not guaranteed.
    • Shipping is free for all orders over $34.99, and a $10 packing and shipping fee is charged for orders $34.98 and under.
  2. Canada
    • We ship to residential and business addresses within Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. We do not ship to P.O. Boxes.
    • For shipping to Newfoundland and Labrador, Northwest Territories, Nunavut, and Yukon, please Contact Us for a shipping quote.
    • Shipping takes up to 7 business days. The time is an estimate and is not guaranteed.
    • Shipping is free for all orders over $34.99, and a $10 packing and shipping fee is charged for orders $34.98 and under.
  3. United Kingdom
    • We ship to residential and business addresses within the UK.
    • Shipping takes up to 5 business days. The time is an estimate and is not guaranteed.
    • Shipping is free for all orders over £34.99, and a £10 packing and shipping fee is charged for orders £34.98 and under.
    • For shipping to Channel Islands, Isle of Man, Northern Ireland Scottish Highlands and Scottish Islands, an additional flat shipping fee of £10 is charged.
  4. European Union
    • We ship to all 28 EU countries in the Europe mainland.
    • Shipping takes up to 7 business days. The time is an estimate and is not guaranteed.
    • Shipping is free for all orders over €100. The exact shipping fee will be shown at checkout.
  5. Rest of the world
    • For regions not listed above, please refer to the shipping options provided during checkout. Delivery times and fees will vary based on the destination and selected shipping method. International customers are responsible for any customs and import duties.

Having Questions?

If you experience any difficulty with your order, please Contact Us and we will get back to you soon.