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THURSO SURF Shipping Policy

Shipping Policy

Please make sure the shipping address is correct when submitting an order. If an address error is discovered after the order is placed, THURSO SURF does not guarantee an address correction can be made. If an order is lost or misdelivered due to a customer error in submitting improper shipping information, THURSO SURF will not be held responsible for the lost shipment. If a package has been returned due to an incorrect shipping address, the customer must pay any additional cost incurred before THURSO SURF reship the order to the correct address.

Upon delivery, please inspect the package for any visible signs of damage before signing for acceptance. If by any chance you find damage to the contents, please refuse the shipment by writing “Refused due to damage” and return the shipment to the driver.

Standard Shipping

We ship to most residential and business addresses within the 27 EU countries.

At the moment, only Standard Shipping is available.

For most countries*, Standard Shipping is free for all SUPs, and a 10€ packing and shipping fee may be charged for orders 34.98€ and under.

*The exact shipping cost will be shown at check out.

Shipping Times

All orders placed on are processed within 3 business days.

You will receive an email notification after an order is submitted, and another email notification with tracking number when the order is shipped. If you order contains multiple items, you may receive one or more shipping notifications. Please allow at least 48 hours for the tracking information to become available.

Transit time can take up to 7 business days for Standard Shipping. The time is an estimate and is not guaranteed.

If you experience any difficulty with your order, please submit the form below and we will get back to you soon.


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